Hospital Referrals and Waiting Times

Routine Referrals
Routine referrals are made when your condition requires specialist assessment but are not considered urgent. Once your referral has been processed, the hospital will contact you directly with appointment details.

Urgent Referrals
Urgent referrals are made when your GP believes you need to be seen more quickly by a specialist. These referrals are prioritised by the receiving hospital, and appointment times will vary depending on clinical urgency.

Two Week Wait (2WW) Referrals
If you have been referred under the NHS Two Week Wait pathway, the hospital aims to offer an appointment within 14 days. Please ensure your contact details are up to date and answer calls from unknown numbers.

Waiting Times
Routine referral waiting times are currently approximately 6 months, although this varies depending on the hospital, specialty and clinical priority.

Please note that once a referral has been sent, the practice has the same information available as the patient regarding appointment allocation and waiting times. Hospitals contact patients directly with appointment bookings, cancellations and updates.

If you have not heard from the hospital within the expected timeframe, please contact the hospital directly using the details below.

Hospital Contact Details

Non-urgent advice: London North West University Healthcare Trust

Central Middlesex Hospital
020 8965 5733

Ealing Hospital
020 8967 5000

Northwick Park Hospital
020 8864 3232

St. Mark’s Hospital
020 8864 3232

Website: https://www.lnwh.nhs.uk/finding-us

Non-urgent advice: Imperial College Healthcare NHS Trust

Main Switchboard: 020 3311 3311

Appointments / Referral Queries: 020 3313 5000

Website: www.imperial.nhs.uk

Non-urgent advice: Chelsea and Westminster Hospital NHS Foundation Trust

Main Switchboard: 020 3315 8000

Appointments / Referral Queries: 020 3315 6666

Website: www.chelwest.nhs.uk

Non-urgent advice: University College London Hospital Trust

Main Switchboard: 020 3456 7890

Appointments / Referral Queries: 020 3447 9393

Website: www.uclh.nhs.uk

Important Information

  • Please allow sufficient time for hospitals to process referrals.
  • Routine referrals are currently taking approximately 6 months, although waiting times vary by specialty and hospital.
  • The practice cannot speed up routine hospital appointments.
  • The surgery has the same referral information available as the patient once the referral has been sent.
  • Hospitals contact patients directly regarding appointments, cancellations and changes.
  • If your symptoms worsen whilst waiting for an appointment, please contact the surgery.
  • If you have not heard from the hospital within the expected timeframe, please contact the hospital directly.
  • For medical emergencies, call 999 or attend the nearest Accident & Emergency Department.

Self-Referral Information

Useful Information

Non-urgent advice: Bereavement

Bereft Bereavement Support was set up to fill the need for specialist bereavement counselling and support for the adult residents (the over 16s) of the London Borough of Ealing.

Self-Referral Link: Contact Form | Bereft Bereavement
Telephone: 020 8896 2800

Non-urgent advice: RISE

Rise work with a number of agencies to support the residents of the Borough of Ealing who are experiencing difficulties with drugs and/or alcohol. 

Drugs and Alcohol Liaiseon Service Self-ReferralReferrals – Ealing RISE – London

Telephone: 02085674772 or 08001958100

Non-urgent advice: Marie Stopes, West Ealing

Supports and provide care of sexual and reproductive health services

For more information visit: MSI Choices West London Abortion Clinic – MSI Reproductive Choices UK